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OTB Fulfillment now offers an API connection with Etsy, allowing you to automatically update the tracking number for your orders. When an order on OTB receives a tracking number, it will instantly be updated on the corresponding order in your Etsy shop, and the order status will be marked as "Completed".

Important: OTB Fulfillment only updates the tracking number and does not alter or affect any other information in your Etsy shop account.

How to link Your OTB Fulfillment Account with Your Etsy Store: :

Step 1. Go to OTB Menu:

  • Select Store > Click on the + ADD NEW STORE button.

Step 2. Connect Your Store:

  • In the "Connect Your Store" popup, select the Etsy icon.
  • Type in the name of the shop you wish to connect.
  • Click OK.

Note:

  • The shop name you enter doesn’t need to match your Etsy shop. Choose any name that helps you remember it.
  • Just make sure the name is unique and hasn’t been used for another store in your OTB account.

Step 3. Install the Store:

  • Your new store will appear as DISCONNECTED. Click on Install Store.

Step 4. Login to Etsy:

  • You will be redirected to the Etsy login page. Please sign in to your account.

Step 5. Grant Access:

  • When prompted, click "Grant Access" to connect OTB Fulfillment.

Step 6. Verify Connection:

  • Wait for the screen to redirect back to your OTB dashboard. Check that the status of the newly connected store shows as Connected.
Note: 'Etsy' is a trademark of Etsy, Inc. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc.

Guide to Connecting Orders with Etsy

Ensure your Etsy store is properly connected to the OTB system.

Note: If orders are not connected during the order creation process, OTB's automatic tracking update feature will not work.
  • For Manual Order Creation:

    • Enter the “Reference ID” that matches the Order ID on Etsy.

    • Choose your Etsy store in the “Select your store” section.

    • Fill in other required information and confirm the order.

  • For Order Creation via Excel File:

    • Enter the “Order Reference Id” matching the Order ID on Etsy.

    • In the “Store” column, enter your Etsy shop's name (Note: The shop name must match the name you created in the Stores section, not your Etsy shop name.)

    • Fill in other necessary details and complete the import to place the order.

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